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Terms and Conditions


Deesup is a marketplace dedicated to second-hand design furniture products belonging to quality brands. The platform gives users the opportunity to sell and buy designer furniture at affordable prices. The sale and purchase must be based on principles of correctness, good faith, transparency, legality and lawfulness. Products which are counterfeit or which may damage known brands shall not be sold. The Seller and the Purchaser are obliged to read the Conditions of Use carefully and to accept them after having understood them and only if they agree with them. The Seller and the Purchaser are responsible for their behavior in using the Site.

Terms and Conditions


- DEESUP: iindicates Deesup S.r.l. (VAT number: 09843280968) Registered office in 20123 Milan Via Vincenzo Monti, 6;

- SITE: indicates the website owned by Deesup Srl, through which the sale of the Products is alloweded;

- PRODUCT: indicates the furnishing elements, the furniture and the design objects sold on the site;

- SELLER: indicates the private and professional seller without distinction;

- PRODUCT SHEET: indicates the set of information and images of the Product;

- PRIVATE SELLER: means the individual who sells their product using Deesup;

- PROFESSIONAL SELLER: indicates the subject of VAT holder who sells one of its products using Deesup;

- BUYER: indicates the natural person, who purchases the Product from the Seller for personal purposes, through the Site. Must have attained the age of majority and possess the ability to act;

- USER: indicates any person browsing the site;

- SELLING PRICE: indicates the selling price of the Product published online;

- RESERVE PRICE: indicates the minimum price the seller is willing to sell the product listed on-line;

- CONDITIONS OF USE: indicate the General Conditions, the Conditions of Purchase, the Conditions of Sale, the Netiquette, the Final Rules and the Processing of Data, documents that the Buyer is required to read carefully and, where he shares them, to accept;

- EURO: indicates the currency in which the price of the Product is indicated;

The terms and definitions given here will have the meaning assigned to them and the terms indicated in the singular can be declined in the plural, and will have the same meaning.


The Seller through the Website may put the Products on sale. Deesup organizes the pre and post sales activities, such as the Listing of the Form, management and / or tracking of the transfer of the Product from the Seller to the Purchaser, the management of collections, payments and any refunds; the dedicated customer care; the first image graphic treatment, if necessary; any suggestions on the price to optimize the sale; the promotion of the Product through the online and off-line marketing channels selected by Deesup; the contestation of any violation of the Conditions of Use; the pick-up and delivery service which provides the collection and delivery of the purchased item except when the Purchaser has chosen to pick the Product up by himself.


Deesup conducts direct sales, will purchase the product from the Professional Vendor when the sale of the Product to the Purchaser is consolidated according to the applicable regulations, while in the case of a private Deesup seller it will not sell directly, but will only offer the services referred to the preceding paragraph, making available its own online platform to the Private Seller and the individual Buyer. In the latter case, therefore Deesup cannot be held responsible for claims and claims including compensation that should be advanced by third parties in relation to the Products.


The Seller and Purchaser must behave according to principles of correctness, good faith, transparency, legality and lawfulness and in compliance with the Italian law. The choice to join the Deesup platform is free and independent, Deesup cannot in any way be held responsible for activities undertaken by the Seller and the Buyer in using the Website or following the use of the same in violation of these conditions of use. If the Product offered for sale by a Private Seller on Deesup is no longer available at the time of purchase by a Buyer and this circumstance has not been previously communicated by the Private Seller to Deesup, the latter cannot sell on Deesup any product for a period not lower than (two) months after the non-sale.


The Seller is solely responsible for the information, legitimate source of provenance, lawfulness, description, status and images relating to the Product. The Seller must describe the condition of the Product in a way that corresponds to the actual condition of the same and indicate any defects, imperfections, wear and tear. Following the online placement of the Product, the Seller is required to keep it in the same condition and under the same conditions indicated during loading and must inform Deesup of any eventual circumstances that could compromise the sale. In the event that the sale is made by a private seller Deesup does not require exclusivity, while the request in case of a Professional Seller, in any case the Seller is always obliged to inform Deesup in the event that the Product is no longer available for sale.


The Buyer is solely responsible for any damage to the Product subsequent to delivery.


The Seller and the Buyer are obliged to communicate to Deesup any variation of their address, telephone number, Email based on the information they indicated during the purchase and/or sale of products, in default any responsibility can be attributed to Deesup for unavailability, any delays or failure to collect or deliver the Product.


The Seller and the Purchaser will not be able to interact directly with each other. Deesup through its platform will facilitate the sale and will endeavor to procure the sale of the Product from the Seller to the Purchaser. At the end of the Private Seller, he will entrust to Deesup putting a product on the platform, a specific mandate to sell on its behalf and in the name of Deesup the Product and, at the same time, an irrevocable mandate to collect the price paid by the Buyer pursuant to and with the effects of art. 1723 of the Civil Code.


In all cases in which the sale does not end due to the responsibility of the Seller or Buyer, Deesup can proceed to the return or withdrawal of the Product with debit on delivery of the costs incurred for the activities carried out of 20 euros (VAT included) and shipping costs paid by Deesup.


The Seller or the Purchaser will have to reimburse Deesup a sum equal to 20 euros (VAT included) for the activities carried out in all cases of disputes considered unfounded.


The Price of the Product is the one indicated on the Product Sheet. This price does not include shipping costs that will vary depending on weight, size and destination of the product. In case of a material error in the price indication the order can be canceled.


{ "subtitle": "DEESUP FEE", "text-content": "The selling price of the Product includes the fee for Deesup for the services performed, which will be calculated (i) as the difference in the purchase price by Deesep from the Professional Vendor and the selling price to the Purchaser, or (ii) as a commission for services rendered in the case of purchase and sale of the product between Private and Buyer, in the latter case the fee retained by Deesup corresponds to 25% (VAT included) of the selling price applicable to all products listed as from November the 1st, 2018." }


The Seller may indicate the Products to which he intends to apply the discount in case of promotions aimed at maximizing sales, by participating with Deesup to reduce the selling price of the Product. The consideration of Deesup and the amount due to the Seller will be recalculated based on the new selling price of the Product considering the applications of the promo.


Deesup reserves the right to apply discount codes on some Vendor Products. The discount code is considered accepted upon confirmation of the purchase of the Product on which the discount has been applied.

Discount Codes:

- always have a predetermined value and a duration indicated in the communication relating to the transaction to which they refer;

- cannot be combined with each other;

- if stated, cannot be applicable to purchase finalized with the option of the Offer, accepted by the seller or for which the seller gave authorization to automatic acceptance through the reserve price

- are not salable and/or convertible into cash.

- The discount code can be used in a single purchase solution, you cannot use it in part and request a refund for the difference.


In case of payment by bank transfer by the Purchaser, the credit must be paid within 4 days, otherwise the Product will be put back on sale. In the event that for 2 successive purchases the bank transfer is not successful, the Purchaser will be inhibited by the use of the bank transfer as payment method and can only use the other methods of purchase indicated on the platform on the appropriate section of the Deesup website.


The Purchaser can use the online payment system in electronic money offered on the site. These payment systems use security protocols that guarantee the privacy and reliability of financial transactions. The information will never be stored, even temporarily, on the Site and will be used exclusively to complete the purchase transaction, any refund where necessary or for reporting to the police any fraud committed on the Site. Any problems related to the payment system can only be challenged to the payment platform operator (eg PayPal) and not directly to Deesup.


The Product is collected and shipped through a third party selected by Deesup, the latter can not be held responsible for loss or damage to the Product occurred after delivery of the Product to the carrier. The shipping does not include the delivery directly to your door. Assuming the driver finds the conditions to reach the door (i.e. easy parking, lift etc..) he could be willing to bring the product right to your doorstep. At the delivery the Buyer is required to accept the product “with reserve” signing the shipping document accordingly, differently it won’t be possible to open any claims to the insurer. In the latter case Deesup cannot guarantee any insurance coverage or refund in case on damages.


The Product Sheet specifies whether the Product is sold by a Private Seller. The sale, in this case, is to be understood between private parties outside the business activity. The right of withdrawal provided by the art. 52 and ss of the Consumer Code is not applied.


If the Product is sold to a Purchaser that does not act in the exercise of its business activity, the art. 52 and ss of the Consumer Code, as detailed in the paragraph on the right of withdrawal, excluding the case referred to in the preceding paragraph.


The buyer must complete the following actions to complete the purchase process:

- product selection;

- careful reading of the Product Card;

- data entry during check-out;

- payment of the price (the delivery costs of the Product indicated in the purchase phase are charged to the Purchaser and will not be returned in case of non-collection by the buyer or any other circumstance that does not allow the completion of the purchase).

The Purchaser, after completing the purchase process, receives a confirmation of the order of the Product that he can print or save in electronic format.

The Purchaser may request an invoice, pursuant to art. 22 D.P.R. 633/1972, exclusively for purchases made with a Professional Vendor as specified in the product sheet. It is also specified that the Professional Vendor is not subject to any obligation to issue an invoice, unless it is expressly requested by the Purchaser.

It is specified that, before confirming the shipment of the Product, Deesup must receive, within 7 days, confirmation of the withdrawal by the Seller. The purchase, therefore, can be defined as actually made only from the date of confirmation of the “product withdrawal” by the Seller.


The Purchaser can make a non-binding offer for a product at a different price from the Seller’s one filling in the dedicated form that is in the product sheet. After placing the Offer the Buyer will receive a feedback about the acceptance, decline or counteroffer in the following 48 hours after the offer has been placed. When the offer is accepted the Buyer has a limited time of 24 hours to purchase the product then the Offer will expire.


In the moment the Buyer purchases he can, in certain cases, choose to pick up the product by himself without paying any delivery expenses. If the Seller has accepted beforehand the option of personal pick up, once the Buyer has purchased the product including this option he will be informed about the Seller’s address and will personally liaise with the Seller to set a day for the self-pick-up.

Deesup is not responsible for the pick-up and delivery of the product and won’t appoint any vector for the pick-up and delivery service and therefore is not responsible for any damages of the product or delays in the pick-up and delivery of the same. If the Buyer should identify any discrepancies in the product with respect to the description, the same conditions descripted in the paragraph “Difference of a Product purchased on Deesup” are to be applied.


Following the conclusion of the purchase order, Deesup will contact the Seller to confirm the availability of the Product and arrange, with the free pick up service, the withdrawal of the Product from the Seller and the subsequent delivery to the Purchaser. In the event that the Seller does not reply within the following 7 days from the date of purchase, the order will be canceled and the buyer will be refunded for the full amount paid. In the case of confirmation of the Seller, the Products will be transferred from the Seller to the Buyer without any control by Deesup which will exclusively make a selection of the Products to be published on its website based on the description and photos of the Seller’s Product without making any physical checks on the Product. The Product will be transferred directly from the Vendor to the Purchaser within 5 working days and without prejudice to delays not directly attributable to Deesup (merely by way of example: non-confirmation by the Seller, delayed confirmation by the Seller, delayed delivery by part of the carrier in charge, etc …). The Purchaser is informed of the taking charge of the collection and preparation of the shipment, together with the indication of the carrier and, if supplied by the same, the identification code that allows to monitor the status of the shipment.


In all cases in which, as a result of timely delivery and promptly disclosed to the Purchaser, the Product is not withdrawn, it will be returned to the Seller. In such cases the Purchaser is required to pay 100% of the shipping costs incurred by Deesup for the delivery of the Product.


a) In the event that the Purchaser detects a significant discrepancy of the Product with respect to the Private Seller’s declarations, he must inform Deesup in writing within 3 working days after having received the Product stating the discrepancies also through the use of photos. Once Deesup has received the Email together with the photos, at its sole discretion, will inform the Purchaser and the Private Seller of the dispute and if founded will determine the return of the Product to the Private Seller within the next 7 days. Deesup, in the event that the dispute should be certain, will proceed to the full reimbursement to the Buyer, with the exception of bank costs incurred by the same, and the Private Seller will be obliged to withdraw the Product and pay the sum of 20 euros (VAT included) cash on delivery at the time of withdrawal of the Product as reimbursement for the activities carried out by Deesup. Moreover, the Private Seller will be obliged to pay all shipping costs incurred, in relation to the order disputed by the Buyer, up to the time of collection, unless he proves that the differences and / or damage to the Product have been caused by the vector. In all cases where as a result of attempts to deliver the Product is not withdrawn by the Private Seller, the Product will remain available at the Deesup Offices for 90 days. In case of non-collection, the Product becomes the property of Deesup and no further rights can be claimed by the Private Seller. In case of withdrawal at the offices within the beforementioned term, the Private Seller is obliged to pay Deesup the additional sum of 50 euros (VAT included) for the safekeeping of goods carried out by Deesup.

b) If during the packaging operations of the Product, the Seller should find defects and / or damage to the Product, the Seller is obliged to immediately notify Deesup, also through photographic documentation. Deesup will proceed to the analysis of the communication and related photographs. Should Deesup detect any defects and / or damages that could compromise the integrity of the Product in an irreparable way, Deesup will proceed with the cancellation of the order and full repayment of the Purchaser, with the exception of bank costs incurred by the same.

It is understood that for any and all disputes relating to the discrepancy of the Product with respect to the description of the same on the Deesup platform by the Seller, sent in writing and in accordance with the law, Deesup will call the Seller as a guarantee.


If the product belong to a private Seller the Buyer can request within 24 hours from the order the cancellation and request a total reimbursements, this has to be requested through written communication to Deesup to be sent via email to When the 24 hours are passed the Buyer must pay the eventual shipping costs and a penalty of €20.



In the Product Sheet specifies whether the Product is sold by a Private Seller. The sale, in this case, is to be understood between private parties outside the business activity. The right of withdrawal provided for by art. 52 and following of the Consumer Code.

The private seller can offer for sale through the site pieces of furniture of his exclusive property.
The professional seller can offer for sale through the site pieces of furniture of his exclusive property or which is authorized to sell.

The products must be:

- marketable;

- authentic, lawful and authentic;

- high quality;

- from brands and / or designers of high prestige and well-known;

- in good condition;


The Seller can not offer for sale on the Website:

- Products whose sale is prohibited by law;

- Products worn and / or different from the description;


The Seller must sign-up on Deesup and create a personal account otherwise it won’t be possible to sell any products. During the creation the Seller will have to provide his personal data that is name, surname, email, telephone number and billing address.

Once the purchase has been done, the Seller must provide his IBAN, fiscal code by inserting these in his personal account and taking into consideration that the sum that is to be given to the Seller will reach him through a bank transfer.

The Seller must send, through the appropriate form given by Deesup, the description of the items he wishes to sell by specifying the following details:

- the category of the Product;

- the name and the brand of the Product and, if available, the designer;

- the complete description of the Product, the dimensions, the weight and the number of pieces if it is a set;

- il colore, il materiale e lo stile di appartenenza;

- the conditions of the Product;

- at least 4 photos that show the real status of the Product; one of these must present the brand evidence or a certificate of authenticity (label or document issued by the seller);

- the price of sale to the public which includes the Deesup fee which will be deducted at the end of the purchase;

- the price of the new Product (if it is still on the market) or the price of the Product when it was purchased

- the reserve price (optional)

- the address where the Product is located if it is different from the billing address;


The Seller, after the product submission, will receive a confirmation for the eventual listing, or will be requested to provide with additional details about the product to complete the vetting, or will be notified if the product is not approved for listing because not meeting the vetting creteria. When the Seller is requested to provide with additional details he must provide with all the needed information to complete the vetting to eventually proceed with the product listing, differently the product won’t be considered for listing.The vetting of the product is exclusively managed by Deesup, according to the set quality criteria of the shop.


When the Seller is uploading the Product, he can decide whether he wants to insert a reserve price or not, that is the minimum price he would sell the Product for. The Seller can increase or remove the reserve price in the dedicated section of his own Deesup account.

The Seller can decide to authorize or not Deesup to automatically accept offers that are the same or higher than the reserve price, in this case Deesup will automatically accept the Offer without any previous communication and check with the Seller. On the contrary, if the offered price is lower than the reserve price, Deesup will let the Seller know about the offer in case he wants to accept it or make a counteroffer.

In all cases the Deesup fee is calculated on the updated selling price the order is placed with.


When uploading the Product the Seller can confirm the local pick-up option of the Product to enable the Buyer to eventually choose the option of local pick-up when purchasing the product. In this case the Seller agrees to communicate his name and telephone number details once the purchase has taken place. After the pick-up the Seller must promptly let Deesup know through communication via email ( that the pick-up has taken place and send via email the pick-up receipt signed by the Seller and the Buyer.

In case of local pick-up Deesup is not responsible for the pick-up and delivery of the product and won’t appoint any courier for the service and therefore is not responsible for any damages of the product or delays in the pick-up and delivery of the same. If the Buyer should identify any discrepancies in the product with respect to the description, the same conditions described in the paragraph “Difference of a Product purchased on Deesup” apply.


Deesup has no obligation to publish the Products offered by the Seller online.


Deesup can edit the photo of the product that will be published as the first image, in all cases where the background must be uniformed to give greater prominence to the product, the other photos will not be edited if it is not considered appropriate to do so.


Following the completion of the vetting procedure, Deesup is authorized to publish the Product Data Sheet online, informing the Seller accordingly


Following the listing of the Product, the Seller may reduce the Price using the dedicated section of the personal Deesup account.


Following the listing of the Product, the Seller may reduce the Reserve Price using the dedicated section of the personal Deesup account.


Deesup may remove the Product for violation of the Conditions of Use or following received reports, in both cases without the need for authorization by the Seller, providing in any case with notice to the Seller.

After the listing the Seller may remove the Product from the sale if not available any longer, using the dedicated section of his personal account.


The Seller is responsible to set-up an appropriate and accurate packaging of the product, following the instructions sent by Deesup after the sale, in order to ensure the product will be protected during the transportation. In case of damages during the delivery, due to a non appropriate and accurate packaging, Deesup is not responsible and cannot respond of any damages. The Seller remains responsible of the packaging till the product shipping to the Buyer.

The Seller must:

- Put the product in a box

- Use pluriball to wrap the product

- Fill the empty space of the box with paper, in order to prevent the procudt can move

- Protect each side of the box with styrofoam internally

- Use adhesive tape to close the box

- Indicate with a visible arrow the side of the box

- Insert the label “FRAGILE” outside


Following the sale of the Product the Seller is required to confirm the date of collection of the Product, it has to occur not later than 3 working days from the communication, and provide all the details requested sending by mail ( to coordinate the pick-up (including date, time, address, the measures of the packages and at least two photo of the Product before, during and after the package etc.) and settle the payment if not previously provided, to allow Deesup to settle the payment after the shipping is completed.

The order will be canceled if within 7 days the Seller will not indicate the information allowing the collection, with the exception of the possibility in which the buyer explicitly request to wait further the terms.

When the pick-up is scheduled the Seller receives the pick-up details including the date of collection of the Product, the BAR code identifying the package and any documents to be printed and stuck on the packaging if required. The Seller must be ready with the packed Product for collection on the agreed date and give it to the courier in charge of the delivery. In case of local pick-up Deesup is not responsible for the logistics and does not respond of any claims, delays or damages occurred during the pick-up and delivery process.


The Seller is bound to deliver the Product under the same conditions indicated in the Product Data Sheet, suitably packaged together with all the elements described in the Product Sheet assuming full responsibility.


The amount paid by the Purchaser is paid to Deesup. The realizable value of the Seller, previously agreed upon, will be transferred only following the correct completion of the procedures described in the “Conditions of sale” (from the loading of the Product to the delivery of the Product), including the period conferred to the Purchaser for the return of the Product that will be equal to 3 working days in case of purchase from Private Seller and 14 days from receipt of the Product in case of purchase from Professional Vendor, as better specified, respectively, in the paragraphs “Difference of a Product purchased on Deesup” (letter a) and “Conditions of the right of withdrawal for sale to non-professional purchaser”. In any cases the payments occur the 14 and the 30 of each month.


The following conditions for exercising the right of withdrawal are governed by the Consumer Code (articles 52 et seq.). In case of purchase of a Product by an unprofessional Buyer, the Purchaser will have the right to withdraw from the contract within 14 days from the date of receipt of the Product, without having to pay any penalty and without specifying the reason for withdrawal, the costs for re-delivery are equal to the costs of the initial shipping and must be paid by the Buyer. In the case of multiple orders (having to mean those Products ordered by a single order, but delivered separately) the 14-day term will run from the date on which the Purchaser enters the physical possession of the last Product.



The Purchaser must inform Deesup, within 14 days from receipt of the Product, of this decision by sending an explicit declaration by Email to the Email address The Purchaser may use the standard form pursuant to art. 49 paragraph 1, lett. h of the Consumer Code

The Purchaser must make sure to return the product in intact conditions, not damaged, complete with any accessories (including certificates of authenticity), in the package and delivery packaging, including labels. The Purchaser is required to deliver the Product to the carrier within 14 days from the date on which he informed Deesup of the decision to withdraw from the contract.


After receiving the Product, the Seller will proceed to check the conditions of the returned Product and inform Deesup by Email about the following:

1. of the correct exercise of the right of withdrawal with consequent repayment of the amount. From the amount, as specified also during the purchase phase, the costs of delivery of the Product to the Purchaser will be withheld;

2. of the decrease in the value of the Product deriving from any damage caused to the Product, being, in such cases, responsible Buyer.


The refund will be paid promptly and in any case within 14 days from the time when Deesup or the Professional Seller received the Product and performed the checks on the condition of the Product. In any case, Deesup can withhold the refund until all the Products are received or until the Buyer has shown that he has sent all the Products. The refund will be processed by bank transfer. Any delays in crediting the amount due can be determined by the activities necessary for the return of the amount by the chosen system.



For the use of Deesup it is essential that the following rules of behavior are observed.

Every Seller or Purchaser must respect all those who interact, their ideas and their Products.

In the use of Deesup the Seller or the Purchaser shall not use obscene, indecent, offensive, blasphemous, derogatory or defamatory language, expressions of fanaticism, racism, hatred, irreverence, threatening, provocative or in any case inserting contents that could cause prejudice to the participants, in Deesup or third parties. It is forbidden to place on Deesup unauthorized advertising, information and illicit or defamatory and discrediting material, which may infringe the rights of third parties, which is owned by third parties and for which authorization has not been obtained, which may invade the privacy of anyone, who encourages criminal conduct, which may give rise to civil or criminal liability and which is in any case contrary to any current legislation.



Deesup may request the Purchaser and the Seller to accept, from time to time, additional conditions applicable to specific parts or sections of the Site. These additional conditions will be entered in the parts of the Site to which they refer and will be clearly identifiable. Deesup may modify the Terms of Use which will be applicable as a result of online listing and communication by Email and to be understood as accepted with the use of the Website.


The law governing the Terms of Use is the Italian law. This has been written in Italian. The official version that is authentic is that in Italian.

Any controversy should arise on the application and / or interpretation of these Terms of Use will be devolved to the exclusive jurisdiction of the Court of Milan.


INFORMATION WITHIN THE MEANING OF THE CODE ON THE TREATMENT OF PERSONAL DATA (Legislative Decree 30 June 2003 No. 196 and subsequent amendments)

Deesup, as Data Controller, collects data for the provision of services and activities indicated in the Conditions of Use.

1. Source: the personal data available to Deesup will be used exclusively for the satisfaction of the requested service and activities.

2. Purposes of data processing and juridical rule:

(I) a) The data will be used to offer the required services following the registration on the platform. The provision of personal data is necessary to carry out the services and activities indicated in the Conditions of Use. Failure to provide data does not allow Deesup to perform the services and activities necessary for the sale of the Product.

(II) Based on the Art. 6 letter B of the GDPR the user will be able to consent to the specific option for sending newsletters (promotional communications and commercial information) about Deesup products, services and activities through the use of communication systems (Email, text messages, ordinary mail).

3. Subjects to whom the data can be communicated: Deesup can communicate the personal data given to the following categories of subjects: companies that provide archiving services; auditing and auditing certification firms and, in general, all the subjects that perform professional assistance and consultancy services to Deesup, to the professional Vendor to allow the possible issue of the tax documentation relating to the sale. The subjects belonging to the above categories, to whom the data can be communicated, will use the data as “owners” in full autonomy.

4. Rights pursuant to art. 15 and 22 of GDPR, the user has the right claim to the Authority. Every claim must be sent to Deesup through the email The Seller and the Purchaser will have the right to obtain from Deesup confirmation of the existence or not of personal data concerning them, indication of the origin of personal data, purposes and processing methods, as well as the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of them as managers or agents; the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, as well as updating, correction, or, if required, integration of data.

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