Question 1

I need to contact the Team, are you active?

Accepted Answer

Our team is 100% active in smart working. We are a digital company! Contact us or text at info@deesup.com .

Question 2

Can I buy a product in your shop?

Accepted Answer

Our online shop is “open”, we are working closely with our professional and private sellers to coordinate the logistics according to the different needs, strictly respecting the rules of the Italian Government.

Question 3

Can I purchase selecting local pick-up as shipping method?

Accepted Answer

The option of the local pick-up remains active in the shop, nevertheless in this case the pick-up would be possible only strictly respecting the rules of the Italian Government.

Question 4

I purchased a product in your shop, what are the expected delivery times?

Accepted Answer

Delivery times may be delayed, however these will be communicated based on updates coming from our couriers.

Question 5

I got an offer, how can I manage it?

Accepted Answer

PTo manage an offer you just have to log into your account at the OFFERS RECEIVED and click on one of the 3 buttons of the ACTIONS column. You can choose whether to accept it, decline it or reply with a counteroffer. In case of sale, you will be contacted in order to coordinate the pick-up process which can be postponed in case of difficulties.

Question 6

I have an item for sale, in case of sale can I postpone the pick-up?

Accepted Answer

Yes, the withdrawal operations can be postponed on need. You will be contacted by a member of our team who will assist you.

Question 7

Which products can I sell on the Deesup shop?

Accepted Answer

You can sell your furniture, lighting, accessories and vintage pieces on Deesup. We select only design products in good conditions with marked characteristics of quality and uniqueness.

Question 8

What information do I need to provide to list my product?

Accepted Answer

Make sure you have at least 3 photos and all the information you need to accurately describe your product before uploading, including the name of the product and the designer, any peculiarities which may add value

Question 9

Can I list vintage or antique items?

Accepted Answer

Vintage and antiques are taken into consideration if they can be traced back to iconic products, historic brands or important designers.

Question 10

Can I offer handicraft products or antiquaries?

Accepted Answer

Unfortunately not, at the moment it is not possible to offer handmade items or works of art, the shop does not have a specific category for this type of products.

Question 11

How does the listing work?

Accepted Answer

Create an account on the Deesup platform, enter the details and upload the photos of the items you want to sell by filling out the form in the

Question 12

Are there any costs for placing the product on the shop?

Accepted Answer

Nope, the vetting and the listing are for free.

Question 13

'Can I stop selling my design product once online?

Accepted Answer

Yes, the sale of the product can be suspended until the product is sold. You can remove the product through your account using the “withdraw from sale” button.

Question 14

What kind of photos are required?

Accepted Answer

Photos must be of good quality, clear and bright. The product must be framed entirely from different angles (front, side, detail or any defects), evidence of the brand is also required as it appears on the product, alternatively a certificate of authenticity (label or document issued by the seller).

Question 15

I do not have photos of my product, can I use the catalog or internet images as source?

Accepted Answer

No. Since they are not new items, it is necessary to provide real photos of the product to better highlight the conditions, products without real photos are not taken into consideration.

Question 16

Where do I find the evidence of the brand?

Accepted Answer

80% of products have evidence, as for tables, armchairs and chairs, the evidence of the brand is usually on the edges, under the top or on the legs. For lamps it is usually under the base or near the light source.

Question 17

Can you help me to estimate the price?

Accepted Answer

We recommend a price reduction of at least 40% from retail, otherwise your item will be less attractive. If you do not know the value of the new just indicate in the field “sale price” the price that you consider appropriate for your item, given the brand and the conditions of use. Our team will provide you with feedback if the price is not adequate.

Question 18

What is the reserve price?

Accepted Answer

The reserve price is the price below which you do not intend to sell your product, it is a threshold that can facilitate any negotiations with interested customers. We recommend considering a reduction of at least 15% lower than the selling price.

Question 19

Is it mandatory to enter a reserve price?

Accepted Answer

No, you are not obliged to enter it but it is strongly recommended in order to close the sale. If you authorise Deesup to automatically accept any offers, the reserve price will be considered as your minimum threshold.

Question 20

Does the reserve price include your commission?

Accepted Answer

Yes, our commission is included in the reserve price, therefore the value is always meant as gross.

Question 21

Can I change the sale and reserve price of my product after listing?

Accepted Answer

Yes, by accessing your account you can reduce the sale and reserve price at any time from the “Products” section. By reducing the prices you will make your product even more attractive and more visible in the SALES category.

Question 22

Should I take care of the packaging?

Accepted Answer

Yes, it is your responsibility to prepare a correct packaging to preserve the integrity of the product during transportation. In case of damage during transportation Deesup is not considered responsible for any damage due to improper packaging.

Question 23

At which floor is the product picked-up?

Accepted Answer

The product must be picked-up on the ground floor, the seller must prepare the product for its pick-up on the ground floor. If necessary, it is possible to request a dedicated service of pick-up on a specific floor upon payment. You will receive a quotation based on the size of the product and the structural conditions of the pick-up place.

Question 24

Can I buy a disassembly and packing service?

Accepted Answer

Yes, it is possible to request a dedicated service upon payment. You will receive a quotation based on the size of the product.

Question 25

Who pays for shipping costs?

Accepted Answer

The shipping costs are paid by the buyer, these depend on the size, the fragility of the product and the destination, the transportation is not charged to the seller.

Question 26

I received an offer. What do I have to do to manage it?

Accepted Answer

To manage an offer you just have to log into your account at the OFFERS RECEIVED section and click on one of the 3 buttons of the ACTIONS column. You can choose whether to accept it, decline it or reply with a counteroffer.

Question 27

I received an offer. Are shipping costs up to me?

Accepted Answer

No, shipping costs are not up to the seller.

Question 28

I received an offer. How long is it valid for?

Accepted Answer

The received offer lasts for 7 days from the day in which it has been made. After this period, the offer expires.

Question 29

I received an offer. How much time do I have to provide the first response?

Accepted Answer

Giving prompt feedback to the offer increases your sales opportunities, manage your offer as soon as possible. Remember that you only have 7 days before the offer expires.

Question 30

I inserted a wrong counteroffer amount in response to the offer received, what should I do?

Accepted Answer

Once you have replied to the counteroffer it is not possible to change the amount. If the buyer makes an additional counteroffer, you can enter the correct counteroffer amount. Should you need assistance, please contact us by sending an Email to help@deesup.com.

Question 31

I received multiple offers for the same product, are they all valid and do I have to manage them all?

Accepted Answer

Each received offer comes from a different potential buyer and has its own ID code that distinguishes it from the others. Give feedback to every offer received.

Question 32

I received two offers for the same product and I have already accepted one of the two, can I accept the other at the same time?

Accepted Answer

Yes, you can manage different offers at the same time, each received offer comes from a different potential buyer and has an independent path.

Question 33

I received an offer that was automatically accepted, what should I do?

Accepted Answer

Nothing, the buyer will choose whether to proceed with the purchase or not. In case of purchase you will receive a sales confirmation by email.

Question 34

How do I know if after a negotiation my product is purchased?

Accepted Answer

In case of sale you receive a sales confirmation by email. If you do not receive such communication, it means that the potential buyer has decided not to proceed with the purchase.

Question 35

How long do I have to wait to receive a possible sales confirmation?

Accepted Answer

The offer remains valid for 7 days from the day in which it has been made, during this period of time the product can be purchased at the offered price. After this deadline, the offer is considered expired. This means that the customer has decided not to proceed with the purchase.

Question 36

I received an offer that I managed. How may I know if the product has been sold?

Accepted Answer

In case of successful completion of the sale you will receive a confirmation by email. We always recommend that you also check the spam folder of your inbox.

Question 37

I made an offer. How do I know if it was correctly submitted?

Accepted Answer

You receive a communication by email confirming that the offer was correctly submitted. Check your inbox (also SPAM folder).

Question 38

I made an offer. Are shipping costs up to the me?

Accepted Answer

Yes, shipping costs are up to the buyer.

Question 39

I made an offer. Are shipping costs included?

Accepted Answer

No, shipping costs are not included in the offer. Please check the “Shipping Options” section in the product page for information on the shipping tariff.

Question 40

I made an offer. What do I do now?

Accepted Answer

You will receive feedback from the seller. Check your inbox, you will receive a communication regarding seller’s feedback by email.

Question 41

I made an offer. When do I receive a response?

Accepted Answer

You will receive feedback from the seller as soon as possible.

Question 42

I made an offer. How long is it valid for?

Accepted Answer

The offer is valid for 7 days from the day in which it has been made. After this period, the offer is considered expired.

Question 43

I received feedback from the seller, how can I negotiate further?

Accepted Answer

Click on the COUNTEROFFER button that you can find in the email with the counteroffer of the seller or on the dedicated button you can find in your account at the "Submitted offers" section. Then enter the counteroffer you want to insert.

Question 44

I received feedback from the seller, how can purchase at the offered price?

Accepted Answer

Click on the SHOP NOW button that you can find in the email with the feedback of the seller.

Question 45

I received feedback from the seller, my offer was declined, can I make a new offer?

Accepted Answer

If the product is still available, yes. Please consider proposing a higher amount than the previous one.

Question 46

I am negotiating with the seller, can I contact the seller directly?

Accepted Answer

The only way to negotiate is through the offer mechanism.
If you want more details about the product you are negotiating for write us in chat or send an email to info@deesup.com.

Question 47

My offer expired, what does it mean?

Accepted Answer

It means that the 7 days available for negotiation are over.

Question 48

My offer expired, can I make a new offer?

Accepted Answer

If the product is still available, yes.

Question 49

How do I know if my product has been sold?

Accepted Answer

In case of sale you will receive a confirmation email. Within your account you can always monitor the status of your products, if the item is sold the status will be “sold”, otherwise it will be “on sale”.

Question 50

When do I receive the payment for the sale of my product?

Accepted Answer

The payment to the seller is made by bank transfer 14 days after the delivery.

Question 51

What is the commission you charge?

Accepted Answer

Deesup applies 25% of the sale price, the listing and promotion of your product are for free.

Question 52

Do I need to enter my IBAN and social security number when creating an account?

Accepted Answer

No, you are not obliged to enter it at the registration, but once the sale has been processed you are required to enter the data in your account to allow Deesup to manage the payment.

Question 53

How can I purchase a design product on Deesup?

Accepted Answer

Choose the product you are interested in and through the “BUY” button you can proceed with the payment. Make sure you enter the full shipping address and any notes in case you wish to tell us something.

Question 54

Are the products sold on Deesup authentic?

Accepted Answer

We daily select products proposed by individuals and professional suppliers who need to sell or renew their spaces. We run a rigorous selection of products, publishing only original pieces from quality brands.

Question 55

Which selection criteria do you usually follow?

Accepted Answer

Every item is subjected to a very strict analysis which includes both multiple phases and aspects: authenticity, brand label, conditions of use and price . Every element must be carefully analysed by using photographic material, nothing’s beyond our control.

Question 56

Which selection criteria do you usually follow?

Accepted Answer

Every design furniture brand has its own distinctive features, spanning from the quality of materials to the manufacturing activities (most of the times very unique and difficult to replicate). Over the years we have significantly increased our expertise in knowing which items and icons are subject to imitation the most.

Question 57

How do you evaluate the conditions of use?

Accepted Answer

We only select furniture items, lighting pieces and design accessories with the best conditions of use. If there are any flaws or scratches, we point them out in the product details in order to guarantee the utmost transparency to our clients.

Question 58

Can I view the product before buying?

Accepted Answer

No, it is not possible to view the product before placing the order, however in the product photo gallery you will find numerous photos that clearly describe the product. If you wish more details or photos of the product do not hesitate to write to us at info@deesup.com.

Question 59

How can I recognize if the product are from professional sellers?

Accepted Answer

You can recognize the products from professional seller through the star icon and the label “selected retailer”.

Question 60

How much are the shipping costs?

Accepted Answer

The transport costs depend on the size of the product, its fragility and the destination, they are indicated in the “Delivery Options” within the drop down menu of the product you are interested in.

Question 61

What does the shipping tariff include?

Accepted Answer

The shipping tariff includes the pick-up of the product at the seller’s address, the delivery to the destination address (the service is standard at street level) and the insurance covering the entire transport. We only use professional couriers carefully selected for the shipping of each product. The Deesup team handles the entire process by coordinating pick-up, transport and delivery of the product.

Question 62

To which countries can the products be shipped?

Accepted Answer

The products can be shipped to Austria, Belgium, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Poland, Czech Republic, Slovakia, Slovenia and Spain.

Question 63

What should I do if my country is not on the list?

Accepted Answer

If your country is not on the list please contact us by sending an Email to help@deesup.com, we will provide you with a shipping quotation.

Question 64

Is it possible to ship to the UK?

Accepted Answer

For shipments to the UK, a dedicated quotation is needed. The shipping quotation is elaborated according to the type of product and the destination, please contact us by sending an Email to help@deesup.com.

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