Our online shop is “open”, we are working closely with our professional and private sellers to coordinate the logistics according to the different needs, strictly respecting the rules of the Italian Government.
The option of the local pick-up remains active in the shop, nevertheless in this case the pick-up would be possible only strictly respecting the rules of the Italian Government.
PTo manage an offer you just have to log into your account at the OFFERS RECEIVED and click on one of the 3 buttons of the ACTIONS column. You can choose whether to accept it, decline it or reply with a counteroffer. In case of sale, you will be contacted in order to coordinate the pick-up process which can be postponed in case of difficulties.
You can sell your furniture, lighting, accessories and vintage pieces on Deesup. We select only design products in good conditions with marked characteristics of quality and uniqueness.
Make sure you have at least 3 photos and all the information you need to accurately describe your product before uploading, including the name of the product and the designer, any peculiarities which may add value
Unfortunately not, at the moment it is not possible to offer handmade items or works of art, the shop does not have a specific category for this type of products.
Yes, the sale of the product can be suspended until the product is sold. You can remove the product through your account using the “withdraw from sale” button.
Photos must be of good quality, clear and bright. The product must be framed entirely from different angles (front, side, detail or any defects), evidence of the brand is also required as it appears on the product, alternatively a certificate of authenticity (label or document issued by the seller).
No. Since they are not new items, it is necessary to provide real photos of the product to better highlight the conditions, products without real photos are not taken into consideration.
80% of products have evidence, as for tables, armchairs and chairs, the evidence of the brand is usually on the edges, under the top or on the legs. For lamps it is usually under the base or near the light source.
We recommend a price reduction of at least 40% from retail, otherwise your item will be less attractive. If you do not know the value of the new just indicate in the field “sale price” the price that you consider appropriate for your item, given the brand and the conditions of use. Our team will provide you with feedback if the price is not adequate.
The reserve price is the price below which you do not intend to sell your product, it is a threshold that can facilitate any negotiations with interested customers. We recommend considering a reduction of at least 15% lower than the selling price.
No, you are not obliged to enter it but it is strongly recommended in order to close the sale. If you authorise Deesup to automatically accept any offers, the reserve price will be considered as your minimum threshold.
Yes, by accessing your account you can reduce the sale and reserve price at any time from the “Products” section. By reducing the prices you will make your product even more attractive and more visible in the SALES category.
Yes, it is your responsibility to prepare a correct packaging to preserve the integrity of the product during transportation. In case of damage during transportation Deesup is not considered responsible for any damage due to improper packaging.
The product must be picked-up on the ground floor, the seller must prepare the product for its pick-up on the ground floor. If necessary, it is possible to request a dedicated service of pick-up on a specific floor upon payment. You will receive a quotation based on the size of the product and the structural conditions of the pick-up place.
The shipping costs are paid by the buyer, these depend on the size, the fragility of the product and the destination, the transportation is not charged to the seller.
To manage an offer you just have to log into your account at the OFFERS RECEIVED section and click on one of the 3 buttons of the ACTIONS column. You can choose whether to accept it, decline it or reply with a counteroffer.
Giving prompt feedback to the offer increases your sales opportunities, manage your offer as soon as possible. Remember that you only have 7 days before the offer expires.
Once you have replied to the counteroffer it is not possible to change the amount. If the buyer makes an additional counteroffer, you can enter the correct counteroffer amount. Should you need assistance, please contact us by sending an Email to help@deesup.com.
Each received offer comes from a different potential buyer and has its own ID code that distinguishes it from the others. Give feedback to every offer received.
In case of sale you receive a sales confirmation by email. If you do not receive such communication, it means that the potential buyer has decided not to proceed with the purchase.
The offer remains valid for 7 days from the day in which it has been made, during this period of time the product can be purchased at the offered price. After this deadline, the offer is considered expired. This means that the customer has decided not to proceed with the purchase.
In case of successful completion of the sale you will receive a confirmation by email. We always recommend that you also check the spam folder of your inbox.
No, shipping costs are not included in the offer. Please check the “Shipping Options” section in the product page for information on the shipping tariff.
Click on the COUNTEROFFER button that you can find in the email with the counteroffer of the seller or on the dedicated button you can find in your account at the "Submitted offers" section. Then enter the counteroffer you want to insert.
The only way to negotiate is through the offer mechanism. If you want more details about the product you are negotiating for write us in chat or send an email to info@deesup.com.
In case of sale you will receive a confirmation email. Within your account you can always monitor the status of your products, if the item is sold the status will be “sold”, otherwise it will be “on sale”.
No, you are not obliged to enter it at the registration, but once the sale has been processed you are required to enter the data in your account to allow Deesup to manage the payment.
Choose the product you are interested in and through the “BUY” button you can proceed with the payment. Make sure you enter the full shipping address and any notes in case you wish to tell us something.
We daily select products proposed by individuals and professional suppliers who need to sell or renew their spaces. We run a rigorous selection of products, publishing only original pieces from quality brands.
Every item is subjected to a very strict analysis which includes both multiple phases and aspects: authenticity, brand label, conditions of use and price . Every element must be carefully analysed by using photographic material, nothing’s beyond our control.
Every design furniture brand has its own distinctive features, spanning from the quality of materials to the manufacturing activities (most of the times very unique and difficult to replicate). Over the years we have significantly increased our expertise in knowing which items and icons are subject to imitation the most.
We only select furniture items, lighting pieces and design accessories with the best conditions of use. If there are any flaws or scratches, we point them out in the product details in order to guarantee the utmost transparency to our clients.
No, it is not possible to view the product before placing the order, however in the product photo gallery you will find numerous photos that clearly describe the product. If you wish more details or photos of the product do not hesitate to write to us at info@deesup.com.
The transport costs depend on the size of the product, its fragility and the destination, they are indicated in the “Delivery Options” within the drop down menu of the product you are interested in.
The shipping tariff includes the pick-up of the product at the seller’s address, the delivery to the destination address (the service is standard at street level) and the insurance covering the entire transport. We only use professional couriers carefully selected for the shipping of each product. The Deesup team handles the entire process by coordinating pick-up, transport and delivery of the product.
The products can be shipped to Austria, Belgium, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Poland, Czech Republic, Slovakia, Slovenia and Spain.
For shipments to the UK, a dedicated quotation is needed. The shipping quotation is elaborated according to the type of product and the destination, please contact us by sending an Email to help@deesup.com.
SIf you have chosen the option of “local pick-up” within 24 hours from the order you will receive the contact of the seller together with the instructions for pick-up. You will then be able to make arrangements for collection with the seller.
Shipping is standard and does not include delivery to the floor. At the time of delivery and in the presence of the conditions (parking, lift and packaging easily transferable) the courier can make himself available for delivery to the floor at his discretion.
The return of the product is possible only in case of proven differences with the description provided at the purchase stage. The photos must be sent via email to info@deesup.com within 3 days from delivery, providing evidence of any discrepancies.
SIf upon delivery the package has obvious damage due to bad handling, it is required to accept the product “with reserve” and report it explicitly to the carrier, otherwise it is possible not to accept the product at all. In both cases we ask you to promptly notify Deesup by writing to info@deesup.com.
